Privacy Policy

Privacy Policy

Introduction

Welcome to https://personal-care-mcallen-texas.primarycareaid.com (hereafter referred to as ‘Personal Care McAllen Texas’, ‘we’, ‘us’, or ‘our’). We are dedicated to maintaining the privacy and security of your personal information. This Privacy Policy outlines our practices regarding the collection, usage, and protection of data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website located at https://personal-care-mcallen-texas.primarycareaid.com.
  2. Any mobile or desktop applications developed by us.
  3. Services and products offered through our platform.
  4. Interactions between users and our representatives via email, phone, or text messages.

Please note that this policy does not extend to third-party platforms, services, or websites linked from our site, each of which has its own privacy policies that govern the use of your information when you access them.

Processing Activities

This Privacy Policy guides how we handle your personal data in the following scenarios:

  1. As an authorized user: When you sign up to use our applications and services, we collect and process data necessary for account creation and management.
  2. Website visitors: If you visit our websites linked to this policy, we may gather information about your device, browsing behavior, and location (if made publicly available) for analytics purposes and to improve user experience.
  3. Communication with us: We may collect details from emails, calls, or text messages when you choose to contact our support team, subscribe to newsletters, or participate in surveys.

Personal Data Collection

We collect various categories of personal data, including:

  1. Account Information: This includes user names, email addresses, and passwords (hashed and salted for security).
  2. Payment Information: Details related to your payment methods, such as card numbers, expiration dates, and CVV codes, are securely stored and encrypted.
  3. Financial and Purchase Data: We may collect transaction records, purchase history, and financial information required for billing and service delivery.
  4. Mobile Device Identifiers: Unique device identifiers (UDIDs) or similar data from mobile devices accessing our apps.
  5. Location Data: Information about your physical location if you choose to share it during app usage or website visits.
  6. Feedback and Reviews: Content and ratings provided by users through surveys, reviews, or comments sections.
  7. Social Media Information: Details obtained from social media platforms when users connect their accounts with our services (if applicable).
  8. Product Information: Data about products you view, purchase, or interact with on our e-commerce platform.

We collect this data through direct user input, server logs, tracking technologies, and third-party sources, ensuring compliance with data protection regulations worldwide.

Cookies

Cookies are small text files stored on your device when you visit our website or use our apps. They play a crucial role in enhancing user experience and enabling certain functionalities:

  1. Strictly Necessary Cookies: Essential for navigation and basic functionality of the site/app, such as session management.
  2. Preference Cookies: Remember user preferences and settings to personalize content.
  3. Analytics Cookies: Collect anonymous data about website/app usage to improve performance and user experience.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including:

  1. Legal Compliance: We may store data longer to comply with laws and regulations in various jurisdictions.
  2. Business Requirements: Data retention is based on our legitimate business interests, including providing services, improving products, and conducting market research.
  3. Account Activity: Personal information related to active accounts is kept for the duration of account usage.

Once data is no longer required or the purpose is achieved, we securely delete or anonymize it to protect your privacy.

Your Rights

Depending on your location, you have certain rights regarding your personal data, including:

  1. Access: The right to request access to and receive a copy of your personal information held by us.
  2. Rectification: Requesting corrections or amendments to inaccurate or incomplete personal data.
  3. Erasure (Right to be Forgotten): Asking for the deletion of your data, subject to certain exceptions.
  4. Restriction: Limiting the use and processing of your data under specific circumstances.
  5. Portability: Obtaining a portable copy of your personal data in a commonly used format.
  6. Objection: Objecting to the processing of your data for specific purposes, including marketing.
  7. Non-Discrimination: The right not to be subject to automated decision-making that significantly affects you.
  8. Data Portability (in certain regions): The ability to transfer your data to another service provider.

To exercise these rights or have any data-related inquiries, please contact our Data Protection Officer using the details provided in the ‘Contact’ section below.

Changes to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, and updated versions will include a revision date. We encourage users to review this policy periodically for any updates.

Contact Information

For any questions, comments, requests, or complaints regarding privacy or data protection, please contact us:

  • Email: [email protected]
  • Mailing Address: Personal Care McAllen Texas, Data Protection Team, [Street Address], [City, State, Zip Code]

We appreciate your trust in sharing your personal information with us, and we are committed to protecting it.